Audun Voice

The Case

What the agent can do & suggested questions

14 lookups (read-only facts — account-specific ones require ID): breakdown · fees/interest · interest basis · due date + timeline · payment history · plan options · plan cost (interest over time) · what-happens-if-unpaid · payment methods · payment details (Vipps/account/KID) · rights · complaint route · agent/creditor identity. 14 commitments (approved/blocked by the real Rules Engine): verify identity · state balance · offer plan · partial payment now + plan · settlement (escalated) · extension · record payment · claimed payment to reconcile · send payment link · schedule callback · ask for clarification · report invoice/creditor dispute · pause · hand over to a human.

Try: "why has the amount gone up?" · "when was it due?" · verify, then "how much do I owe?" or "how do I pay?" · "I can't afford it" (plan/pause/partial payment) · "can I pay less and skip the rest?" (settlement → escalated) · "I already paid" (to reconciliation) · too many instalments / too long an extension (blocked) · "this claim is wrong" (further collection blocked) · "don't contact me again" (opt-out) · "are you a robot?".

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Read-only view — Audun drafts, sends, and follows up automatically on this Claim.

Demo control — injects a synthetic SMS into the thread (nothing is actually sent).

Transcription

Commitment Gate · real Rules Engine

Demo setup — seed a custom case (optional)

Scenario Language Currency Voice Creditor Debtor Postal code Invoice ref Principal Fees Interest Due date Max extension (days) Max instalments

Invoice lines (one per line: "text | amount")

Identity check = surname + postal code. The max fields set the creditor's caps.